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Who do I contact at Crownjewelz Casino?

Live chat, e-mail and phone at Crownjewelz Casino are staffed around the clock, so someone answers whenever your question lands.

Get help now Licensed since 2008

Paid today

793,905 £

4,032 Players online

Licensed and regulated under UKGC licence 87213-6060-R-340466 since 2008

Average payout in 29 minutes, with £35M paid weekly to players

256-bit TLS encryption and eCOGRA certified for data protection

Help that fits

Crownjewelz Casino answers on three lines

This settles which of the three contact routes suits your question right now.

Instant answers at hand

A minute into a stuck withdrawal, chat is the fastest route: agents reply in about two minutes and stay on the line around the clock.

Start chat

Your case in writing

Send the details to [email protected] when attachments matter, such as a screenshot of a game error, and expect a reply in roughly two hours.

Write to us

Crownjewelz Casino on the line

Call +44 20 3058 4941 (GMT) if you prefer to talk it through; pick-up usually happens within five minutes of your call going through.

Call us

Crownjewelz Casino UK desk

British players get the same number, rules and safety net

After this block you will know exactly who backs your account and who answers in Britain.

How to reach us

UK phone+44 20 3058 4941

Support time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises

RegulatorUK Gambling Commission, 87213-6060-R-340466

Where to get help

Gambling supportGamCare, BeGambleAware, GAMSTOP

When a reply misses

When the first answer leaves you short

This block sets out the order to follow when a reply has not settled your complaint.

Written issue to the complaints inbox

The moment a reply disappoints you, write to [email protected] with your account e-mail and the dates involved. That inbox holds the record from then on.

Your reference lands within a day

Within a working day a reference number reaches you, and an agent answers the points you raised. Quote that number in every later message so nothing gets reopened from scratch.

Ask the thread for a manager

Should the answer still fall short, ask in the same thread for a manager review. A senior agent reads the whole file again and replies with a decision you can act on.

Take your reference to the regulator

Eight weeks after your first message, or once we issue our final response, you may raise the matter with the UK Gambling Commission. Bring your reference number and our replies.

Crownjewelz Casino inboxes

Before and after: routed straight, not re-routed

Reading this saves you a hop, because each request lands with the team that resolves it.

Your account

Support, general questions[email protected]

Verification, ID documents[email protected]

Money matters

Payments, deposits and payouts[email protected]

Other requests

Complaints, first stop[email protected]

Privacy, personal data requests[email protected]

Business, partnerships[email protected]

Response times in full

Hours and typical reply speeds

After reading this, you will know exactly how long each channel takes to reach a person.

Live chat

Live chat hoursAvailable around the clock

Chat first reply2 minutes

Time zone usedGMT

E-mail

Support e-mail[email protected]

E-mail reply2 hours

+44 number

Phone number+44 20 3058 4941

Phone wait5 minutes

Gather the details before you reach out

Support answers quickest when the first message already carries the details below.

Registered e-mail address on the account
Dates and amounts of the payment
Transaction or reference numbers involved
Screenshots of any error message
The channel you already tried

You keep a safety net outside the casino

Independent organisations in the United Kingdom give free, confidential support on gambling problems, and we list GamCare, BeGambleAware and GAMSTOP here because some conversations belong outside the casino entirely.

GamCare. GamCare runs confidential advice and treatment referrals for anyone affected by gambling, including family members worried about someone else.

BeGambleAware. BeGambleAware offers information, self-assessment tools and treatment referrals across Great Britain for adults who want to change their play.

GAMSTOP. GAMSTOP lets any UK player block themselves from all licensed gambling sites at once, in a single step, for a chosen period.

Checking the paperwork

Company, licence and written contact

This block removes the worry that nobody named stands behind your money or your data.

Company

Legal nameCrownjewelz Casino Ltd

Company numberCompany No. 39827518 (United Kingdom)

Registered addressVictoria Road, Birmingham

Licence

RegulatorUK Gambling Commission

Licence number87213-6060-R-340466

Written contact

Support e-mail[email protected]

Straight answers, no runaround

Answers you can keep

Same brisk team behind every channel, same time zone as your kettle boiling.

trustHow long does a data request take?+

Send your request from the e-mail address we hold and it is logged the moment it lands. Expect a reply within two hours, and a full copy or erasure confirmed inside thirty days under UK data law. Nothing is deleted before your balance and any open checks are settled.

trustDo I need to keep every message?+

Ask the same team again in writing and quote your earlier reply; a senior adviser then reviews the thread. Replies land within two hours, and anyone still unhappy may escalate to the UK Gambling Commission, whose details sit in the operator panel below. Keep every message, because a paper trail speeds the review.

trustWhat if I cannot remember which email I used?+

Your registered e-mail address is enough to start, so keep it to hand. If you have ever paid by card, the last four digits of that card, together with your full name and date of birth, confirm it is you. Advisers never ask for your password, and you should never share it.

trustWhat happens after I ask you to shut my account?+

Tell support you want it shut and the request is actioned the same day, with a confirmation e-mail following. Any remaining balance is returned to the payment method you used, once identity and address checks are done. Reopening means contacting us again, and the decision rests with the team.

trustWhy is English quicker than other languages?+

Four languages run across chat, e-mail and phone: English, German, Finnish and Norwegian. Lines stay open around the clock, though the German, Finnish and Norwegian speakers sit fewer hours, so a reply in those may wait slightly longer. English is answered fastest, at any hour.