Three checks, one account

Verify your Crownjewelz Casino account in one sitting

The licence requires us to confirm who you are, and the check takes up to 12 hours from the moment your documents land.

Start verification

Licensed and regulated under UKGC licence 87213-6060-R-340466 since 2008

Withdrawal pending

Unverified today, paid tomorrow

These six lines settle who runs the check, what it costs you and where your questions go.

Who checks

Crownjewelz Casino Ltd

Licence held

UK Gambling Commission, 87213-6060-R-340466

Time to clear

Up to 12 hours

Mandatory by

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

Documents pending

Want it cleared on the first attempt?

Crownjewelz Casino reads every upload by hand, so sharp files and matching names do most of the work.

Your pending uploads

Log in and open the documents area from your account menu. The prompts there tell you which of the three items is still missing, so nothing gets sent twice.

A copy that reads first time

Photograph your proof of identity on a flat, dark surface in daylight, with all four corners inside the frame and no glare across the text.

Is a bank statement enough?

Send proof of address dated within the last three months, then a screenshot showing your name on the payment method you used. Match the name exactly as it sits on your account.

What lands in your inbox

A confirmation reaches your registered email once the check clears, usually well inside 12 hours. Keep an eye on the spam folder in case the message lands there.

What to send

The three documents behind a cleared withdrawal

Crownjewelz Casino asks only for the three items the licence requires, and each one answers a single question.

Proof of identity

ConfirmsYour name, face and date of birth

Copy must showFull page, photo, expiry date, all corners

Proof of address

ConfirmsWhere you actually live

Copy must showIssued in the last three months, name matching

Payment method confirmation

ConfirmsThe account holding your deposits

Copy must showYour name, the method, last four digits

You are at the cashier

When will you want my documents?

Crownjewelz Casino checks at the moment the license asks for it, and sometimes sooner.

The first payout sits pending

You have played, you have won, and the money sits there until the identity file is complete. The license requires a cleared account before any payout leaves.

Small sums before, a big one now

A figure well above your usual pattern moves money in a way that looks unlike your history, so the licensing rules expect a closer look before it settles.

Set a higher limit for yourself

Raising your own spending ceiling shows the account can carry more, and the license treats that as a moment to confirm who is behind it.

Two records, one mismatch

A date of birth or a street that reads differently from the paper in front of us means the two records no longer agree, and a second look is needed.

Hold the paperwork that shows where the money came from

Crownjewelz Casino holds its license from the UK Gambling Commission, and that license expects a licensed casino to know where a player's money comes from. Being asked is routine and applies across the market; it is not an accusation about you or your play.

One or two of these usually answers the question in full.

Recent bank statement pages
Payslips or an employer letter
A savings or investment statement
Sold-asset paperwork with your name
A tax or self-employment record

Minutes of sorting beats a day of waiting

Your card ran out last month. An identity card or licence with an expiry date already behind you cannot stand as current proof, so it is refused however sharp the picture. Photograph the valid card you hold now Send both faces of the new document

Your paperwork says another surname. A married name, a moved address or a middle name left out leaves the copy pointing at a different person from the account holder. Add the name change certificate Send a bill from the new address

Original corners, no editing. Cropped corners, blacked-out strips or a smoothing filter change the record, and an altered file cannot be accepted as evidence. Photograph the whole page flat Upload the untouched original

Mid-check

Tied to your first payout?

Uploading feels risky, so here is how your files are handled and what each request is for.

Is my ID safe when I upload it to Crownjewelz Casino?+

Yes. Files travel over 256-bit TLS encryption and are seen only by the team handling your check, not by other players or outside parties. A copy your withdrawal is waiting on stays on file for that purpose alone. Ask [email protected] for details on how your data is handled.

Why does the casino want to know where my money came from?+

Money-laundering rules in this market require us to understand the funds behind larger or unusual activity. It is a routine step applied to many players, not a suspicion aimed at you. Answer it plainly and your withdrawal continues on its normal path. Payments staff at [email protected] can explain what they need.

Which regulator licenses Crownjewelz Casino and what is the number?+

Crownjewelz Casino Ltd holds a licence from the UK Gambling Commission under number 87213-6060-R-340466. That licence is why identity, residence and payment details are checked before money leaves the account. The company is registered in the United Kingdom as Company No. 39827518, with its address on Victoria Road, Birmingham.

Can I play first and send my documents before my first withdrawal?+

Yes, at the latest the check falls due before your first withdrawal, so that payout cannot move until it clears. We may also ask earlier, at registration or when you make your first deposit, so treat any request in your inbox as the real deadline. Sending files in one batch keeps the wait short.

Can I upload my documents from my phone instead of a scanner?+

Yes. A phone camera produces perfectly acceptable copies, and most uploads on this page arrive that way. Lay the document flat in daylight, keep the whole edge inside the frame and check the text is readable before you send it. Blur or glare is the usual reason a photo comes back.

What if my name has changed since my ID was issued?+

Send the identity document you hold now together with the paper that shows the change, such as a marriage certificate or a deed. Every file must show the same name, so a mismatch between your account and your ID is the thing to fix first. Verification staff at [email protected] will confirm what is needed.